The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices from Butter's Fine Food & Wine Delivery and Mail Order to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Butter's Fine Food & Wine Delivery and Mail Order shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    70 North Main Street
    Concord, NH 03301
    Delivery shall be deemed to have been made by You to Butter's Fine Food & Wine Delivery and Mail Order five (5) days after the date sent.



  • Copyright

  • All content appearing on this Web site is the property of:

    Butter's Fine Food & Wine Delivery and Mail Order
    70 North Main Street
    Concord, NH 03301
    Copyright © 2012 Butter's Fine Food & Wine Delivery and Mail Order. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2012 Butter's Fine Food & Wine Delivery and Mail Order. All rights reserved.



  • Trademarks

  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Butter's Fine Food & Wine Delivery and Mail Order. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Butter's Fine Food & Wine Delivery and Mail Order or any third party, except as expressly granted herein.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Butter's Fine Food & Wine Delivery and Mail Order and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Butter's Fine Food & Wine Delivery and Mail Order believes that customer conduct violates applicable law or is harmful to the interests of Butter's Fine Food & Wine Delivery and Mail Order and its subsidiaries.



  • Privacy Policy

  • Butter's Fine Food & Wine Delivery and Mail Order use of personal information that you may submit to Butter's Fine Food & Wine Delivery and Mail Order through this Web site is governed by the Butter's Fine Food & Wine Delivery and Mail Order Privacy Policy.

    All e-mail addresses and personal information (such as name, address, credit card number, etc.) are transmitted in an encrypted form for your protection. All information is collected for our use only; Butter's Fine Food and Wine protects this information both online and offline.



  • Consumer Agreement

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  • Shipping & Delivery

  • At this time, Butter's Fine Food & Wine Delivery and Mail Order ships merchandise to locations within the United States and U.S. territories, including Alaska and Hawaii. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    GUIDELINES FOR ORDERING

    Butter's Fine Food and Wine makes every effort to maintain, if not improve upon, the quality of our fine products. We are sure you will be delighted with your selections. Please inspect your package immediately upon receipt. If there is any problem with your order, please contact us within 24 hours of receipt. Credit will not be granted if unsatisfactory items are discarded or consumed.

    ORDERS

    Orders can be placed 24 hours a day, seven days a week via our web site. Telephone orders can be placed Monday - Friday from 9am to 7pm EST. Call us at 603-225-5995.

    Butter's Fine Food and Wine accepts the following credit cards: Mastercard, Visa, American Express at our physical store and online.  Discover Card is accepted online only. Cash is only accpeted at our physical store. Checks or money orders and not accepted. All prices are subject to change without notice. Catalog prices do not reflect the cost of delivery. We do not ship C.O.D. Sales taxes will automatically be added to any applicable purchase.

    SHIPPING AND DELIVERY

    It takes 24 hours to receive and process your order. Orders placed before midnight will be automatically shipped the following business day, Monday -Thursday. Due to the perishable nature of our product, we ship all orders to arrive overnight or 2 day. Orders shipping within approximately 150 miles of Concord, NH are guaranteed overnight via UPS Ground. Orders shipping outside this area ship overnight via UPS Next Day Air.

    During December and other peak periods, we may require several days to process and deliver your order and will inform you of any unusual delays.

    PACKAGING

    Your cheeses are packaged in insulated cartons, fitted with gel ice packs and cushioned with packing peanuts to ensure quality standards for up to 48 hours. Items ordered together are not necessarily shipped together.

     QUALITY

    Please note that to ensure quality, we cut your cheese to order. We will always try to cut the specific amount requested, but it is possible that we might cut slightly more or less. Please understand that this is one of the challenges of offering a handcrafted product and that we will do our best to make sure you are satisfied.

     PRODUCT SUBSTITUTIONS

    Due to seasonal availability and supply limitations, we may need to substitute items within one of our gift selections to ensure freshness and timely delivery. We will always compose your gift with alternative ingredients of equal or greater quality and value.

     GIFT CERTIFICATES and VOUCHERS

    Butter's Fine Food and Wine gift certificates and vouchers may be redeemed toward the purchase of any of our cheeses, food products, accessories, and educational programs, or memberships. Gift certificates or vouchers must be redeemed over the phone. To redeem yours, please contact Customer Service toll-free at (603) 225-5995.

    All gift certificates and vouchers are mailed out via USPS First-Class Mail upon receipt of your order. 

    GIFT NOTES

    A personalized gift note can be included with all of our products at no extra charge. Please be sure to include a signature!

     CORPORATE GIFTS

    Nothing says "Thank you", "Congratulations" or "Happy Holidays" better than a collection of finely crafted cheeses from Butter's Fine Food and Wine. Our wide selection of chesses matured to optimal ripeness and peak flavor, seasonal cheese accompaniments, and hand crafted serving pieces is the perfect way to show your clients and employees how much you value them.

    Choose from our wide selection of cheese collections and gift baskets, Cakes, Cupcakes, Wine, Beer, or other amazing gourmet product, or work with our expert staff to customize a corporate program that meets all of your needs. Please contact our specialist at (603) 225-599 for more information.



  • Warranties

  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Butter's Fine Food & Wine Delivery and Mail Order makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Butter's Fine Food & Wine Delivery and Mail Order SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Butter's Fine Food & Wine Delivery and Mail Order BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Butter's Fine Food & Wine Delivery and Mail Order.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Butter's Fine Food & Wine Delivery and Mail Order is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Butter's Fine Food & Wine Delivery and Mail Order.

    The inclusion of material on this server does not imply any endorsement by Butter's Fine Food & Wine Delivery and Mail Order, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Butter's Fine Food & Wine Delivery and Mail Order tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

    CLAIMS AND EXCEPTIONS

    Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

    1. Delayed deliveries due to weather or other "Acts of God"

    2. Incorrect addresses

    3. Unopened shipments (all boxes are clearly marked "Perishable")

    4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!



  • Return Policy

  • You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Butter's Fine Food & Wine Delivery and Mail Order reserves the right to change its payment procedures at any time without prior notice to you.

    Butter's Fine Food and Wine will not assume responsibility for any incorrect addresses provided to us; delivery, return and re-delivery charges will apply. We strongly recommend that when ordering perishable items, you confirm that the recipient or other responsible party will be available to receive, open and properly store you order. We are unable to replace cheeses that perish due to recipient's being unavailable at the time of delivery. Furthermore, please note that our boxes are clearly marked "perishable" on the outside and we are not responsible for the items received but not opened.

    Due to the perishable nature of our product, we ship all orders to arrive overnight or 2 day.

    If there is any problem with your order, please contact us within 24 hours of receipt. Credit will not be granted if unsatisfactory items are discarded or consumed.

    For all non-persiable items (dry goods, canned goods,  non-food items, downloadable digital products, coupons, vouchers, gift cards, gift certificates, club memberships, tickets) Butter's Fine Food and Wine will provide a refund if you change your mind within five days after you've purchased your item.  After that, we do not provide refunds.

    All tangible items must be returned to the store for a refund. All damaged items (due to mishandling by shipping merchant, melting due to excessive heat during transport , or freezing due to excessive cold during transport,  must be photographed and emailed to damagedproducts@buttersfinefood.com and a claim must be filed with the shipping merchants in order to receive a refund.

    We reserve the right to refund, exchange product, or gift card the monetary equivalent of the product purchased.

    CLAIMS AND EXCEPTIONS

    Please inspect your package immediately upon receipt. All claims must be filed within 24 hours of receipt. We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:

    1. Delayed deliveries due to weather or other "Acts of God"

    2. Incorrect addresses

    3. Unopened shipments (all boxes are clearly marked "Perishable")

    4. Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!



  • Store Hours

  • Customer service is available as defined on the Contact Us page of this Web site.

    Our hours are M-W 10am-6pm,  Th-Fr 10am-7pm, Sat. 9am-6pm, Sun 10am-2pm.